Last updated: 15 August 2026
Appointment cancellation
Cancel a fixed-time consultation by email to info@byte-orbitpoint.digital. With at least 48 hours’ notice, fees paid are refunded in full. With 24 to 48 hours’ notice, 75% is refunded to account for reserved time and initial preparation. With less than 24 hours’ notice, the fee is normally non-refundable.
Where substantial pre-reading was expressly commissioned and completed before cancellation, its agreed value may be deducted even when more notice is given. We provide a brief account of that work.
Rescheduling and no-shows
One rescheduling is available without charge when requested at least 24 hours before the appointment. Later changes may be treated as cancellation unless illness, emergency or another reasonable exception applies. If you do not attend and provide no notice, the fee is non-refundable. We wait fifteen minutes and attempt contact using the details supplied.
Document reviews and custom work
For a Document Readiness Review, you may cancel for a full refund before we confirm that work has started. After work begins, the refundable amount is the fee paid minus the proportion reasonably attributable to research, document inventory and analysis already completed.
External costs approved for your matter—such as specialist language reading or purchased official archive material—are non-refundable once incurred. We do not purchase such items without written approval. There are no physical goods or shipping charges.
Deposits
Where a larger custom review requires a deposit, the confirmation states the amount and start date. The deposit is refundable before work starts. Once work begins it is applied to completed work and committed, approved external costs; any unused balance is returned.
When we cancel
If we cancel and cannot offer a suitable replacement, you receive a full refund for undelivered work. If an adviser becomes unavailable after a partial document review, you may choose a proportionate refund or completion by another appropriately briefed adviser.
How to request a refund
Email info@byte-orbitpoint.digital with your name, appointment date, service and invoice reference. We acknowledge requests within two business days and normally decide them within five business days.
Approved refunds are sent to the original payment method within ten business days after the decision. Bank or payment-provider posting times can add delay.
Quality concerns and exceptions
If the delivered service materially differs from the confirmed scope, tell us within fourteen days. We first offer correction where practical; a full or partial refund may be appropriate where correction cannot resolve the issue. Dissatisfaction with an authority’s decision, processing speed or recognition outcome does not by itself make our correctly delivered advice refundable.
Mandatory German consumer rights, including any applicable withdrawal right and rights concerning defective services, are not reduced by this policy. Compassionate exceptions may be made for documented emergencies.